Frequently Asked Questions

How Can We Help You?

About Your Order

ORDER STATUS
We provide step-by-step updates on your order progress until delivery.

CUSTOMERS ORDER
Custom order timelines vary. We maintain consistent communication and provide updates throughout the process.

ORDER TRACKING
Tracking information is provided via email upon shipment confirmation.

ORDER CANCELLATION
Cancellation requests are considered but not guaranteed if the order has been processed and shipped.

WHERE TO SHOP
Please check our website for the most current list of retail locations carrying our products.

Returns & Exchanges

RETURN POLICY
We do not currently offer returns or exchanges. Please contact hello@wild-silks.com with any order inquiries.

Shipping

DELIVERY TIME
Delivery times are calculated at checkout based on the selected shipping method and delivery address.

Estimated delivery within 2 10 business days of shipment, depending on the chosen method.

Local store pickup is available.

A shipment confirmation email with a tracking number is sent upon dispatch.

CUSTOM ORDER SHIPPING
Custom order shipping timelines vary.

SHIPPING RESTRICTIONS
We do not ship on weekends or U.S. holidays.

Product Information

SCARF DIMENSIONS
Our 100% Silk Scarves measure 65cm x 65cm (26"W x 26"L).

TWILLY DIMENSIONS
Our 100% silk Twillies are available in the following sizes.

8cm x 180cm (1.5 W x 71"L
5cm x 142cm (2"W x 56"L)